Legal document
Cancellation, Refund and Data Retention Policy
Courtesy translation. This English version is provided for convenience. The Spanish version is the binding text and prevails in case of any discrepancy.
Plans: Monthly USD 65.00 · Annual USD 715.00 (one month free). Distributors in Mexico: plus VAT (IVA), with a CFDI (Mexican e-invoice) issued by Impulse México.
You can cancel at any time. You keep access until the end of the paid period, and after that you have 7 days to download your information.
1. 7-day free trial
The trial starts when Impulse México approves your account and you register your card. If you cancel before the 7 calendar days end, you are not charged anything. If you do not cancel, the plan you chose is charged on the following day.
2. How to cancel
- From your account: Settings → Subscription → Manage payments → Cancel.
- Or by writing from the administrator's email address to sales@impulsefitness-planner.ai with the subject line “Cancel subscription”.
Cancellation stops the next renewal. You will receive an email confirmation with the date on which your access ends.
3. Refunds
Payments for periods that have already started are not refunded on a prorated basis, on either the monthly or the annual plan. Refunds do apply in these cases:
| Case | What you receive |
|---|---|
| Duplicate charge or charge made in error | Full refund of the charge to your card |
| A platform failure attributable to Impulse México that prevents its use for more than 72 consecutive hours | Prorated refund for those days or a credit on your next payment, at your choice |
| Impulse México terminates your annual subscription because you are no longer an authorized distributor | Prorated refund for the full months not used |
Refund requests must be sent to sales@impulsefitness-planner.ai within 30 calendar days following the charge and are processed within a maximum of 10 business days. The time it takes for a refund to appear depends on your bank. If a CFDI was issued, the corresponding credit note is issued.
4. If a payment fails
| When | What happens | What you can do |
|---|---|---|
| Day 0 | The charge is declined. | You receive an email with the link to update your card. |
| Days 1 to 5 Grace period | Everything keeps working. You receive an email notice every day. | Update your payment method and complete the payment from the portal. |
| Days 6 to 12 Account suspended | Your link stops receiving new designs and your team can no longer create or edit. | Download your projects, CRM and inventory. If you pay, everything is reactivated immediately. |
| Days 13 to 72 Retention | Access is closed. Impulse México keeps your information for 60 days for any clarification. | Write to us to reactivate your account or request a clarification. |
| Day 73 | The information is securely deleted. | — |
The same download (7 days) and retention (60 days) periods apply when you cancel, counted from the end of your paid period.
5. Downloading your information
The account administrator can download the following at any time, and during the 7-day download period:
- Projects: PDF of each project and the design file.
- CRM: leads, activities and tasks in Excel or CSV.
- Inventory: stock, movements, orders and customers in Excel or CSV.
- Quotes: PDF of each quote.
6. Retention and deletion
During the 60-day retention period, the information is not available on the platform, but Impulse México keeps it in case you need a clarification or decide to come back. When that period ends, it is deleted from Impulse México's systems and from those of its providers. Only what the law requires is kept, such as tax receipts and payment records.
7. Reactivating your account
If you return within the 7-day download period or the 60-day retention period, you recover your account with all its information when you pay for the new period. After that period, the account is created from scratch and requires a new approval from Impulse México.
8. Contact
Mario Iglesias Rivero · Impulse Fitness México · Carretera Federal Puebla–Atlixco 9012, San Francisco Acatepec, San Andrés Cholula, Puebla, C.P. 72846 · sales@impulsefitness-planner.ai